Found a vehicle I was looking for on CarGurus.com. Make a quick visit o check it out. Pointed out some issues to be fixed and made an offer. Issues got fixed. Offer finalized. Financing arranged. Simple. Efficient. An all-around pleasant experience. Drove it home and "Uh oh", it failed state safety inspection. No sweat. Hilario replaced worn parts, added a spare tire and sent me on my way without cost. Edwin, the owner, and his entire team were fantastic! Cooperative, friendly, informative and thorough. Hilario is first on my list when buying my next used car.
Our response: We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Hilario's Auto Sales with only the best there is to offer.Enjoy your new Dodge Durango
I was searching their online website and found the car I wanted went in on Thursday Spoke With Edwin who helped me with every step of the process this was my first car purchase through a dealership I thought the process would be more difficult but by Friday evening I was able to drive my new car home Naomi and Edwin were so helpful. I’m glad I purchased with Hilario’s and I highly recommend them to everyone else.
5 Stars Service
First of all, I was looking on cargurus.com to look for a 2014/2015 Toyota Highlanders and got across with Toyota Highlander LE Plus 2015 but the name of the dealer was not coming up. I decided to email cargurus.com and got an email back from cargurus.com with the dealer’s name Hilario’s Auto Sales in Worcester. I got an amazing representative named Naomi, she was courteous and very professional. I told her that I was coming from Boston and what I was looking. She asked me couple of questions and set up an appointment for the next day. I called on Saturday morning to confirm my appointment for the afternoon. We showed up on Saturday afternoon and I introduced myself to Jose and Nelson and I told them what I was the Toyota Highlander 2015 buyer. Got the keys right away did some paper work and went for a nice ride with the car. This was the car that I was looking for. Came back to the dealer and sat down with Jose and Nelson and was able to offer me a better rate of interest on Monday. Monday morning, I called and Hilario’s Auto Sales and I was able to get my Toyota Highlander 2015 and the transaction went very smooth. Wow!!! With a smile in my face, Hilario’s Auto Sales went that extra mile for me to get the car I wanted and worked with my trade in as well. What a professionalism!!! Other big car dealers don’t do that and believe me they don’t. I’m amazed with the level of service they provided. Hilario’s Auto Sales in general, treated us with respect, courtesy and didn't rush me to buy instead they gave me alternative options. I’m glad they did so I could buy my new SUV. Thank you for going the extra mile and your great customer service. It was the best professional service that I had ever experienced. Love my Dominican People. You guys Rock!!!!. :-)
Our response: Thank you for choosing us to buy
The team at Hilario Auto has been nothing more than a pleasure to deal with. The team is no pressure sales,informative and fair. They really care about you as a consumer and have gone above and beyond to stand behind their vehicles no questions asked. Edwin,William,Nelson and Heidy as well as all of the other staff made my family feel like we were one of their own. What more could you ask for! Great job guys!
Great experience - no pressure sales
Purchased a used 2014 Sienna at Hilario's. Had a great experience, unlike other dealerships I went to. No pressure to buy. They let me take the car for a test ride myself. They offered me a very fair price for my trade in. They price was about $2000 lower than any other local used car dealership for the same car. Very pleased.
I've been purchasing vehicles from this family since 1997 when they first started this very successful company on route 146. Since upon that time I've maintained doing business with them here and in their Dominican Republic location. I've bought numerous vehicles from them with no problem or inconvenience at all. They treated me like family so much like from Nelson, William and his wife, and jimbo. I've traded vehicles here and in Dominican Republic. Great vehicles great prices.
Hilario`s Auto Sales, el mejor en servicio, calidad Y servicio al cliente, los mejores en precio.. en mis 16 años de vivir en la ciudad de worcester ma, no he comprado otro vehiculo que no fuera en Hilario`s Auto Sales por su buenos precios y atenciones.. GARANTIZADO BUMPER TO BUMPER.!! PRISCILA LOPEZ
FIRST TIME BUYER
WHOLE PERSONAL AT HILARIO AUTO SALES SALES/FINANCE DEPARTMENT WENT ABOVE AND BEYOND TO MAKE SURE I DROVE AWAY WITH THE CAR I WANTED "ACURA RDX". EVENTHOUGH, MY CREDIT SITUTATION WAS A DIFICULT ONE. THEY MANAGED TO GET ME APPROVED AFTER I WAS DENIED EVERY WHERE ELSE. HILARIO AUTOSALES TRULY HAVE A STAFF THAT WORKS FOR THEIR CUSTOMER SUPER CUSTOMER SERVICE. I GOT WHAT I WANTED AND A FULL TANK OF GAS. THANK YOU ALL AT HILARIO'S AUTO SALES.
This is my second vehicle that I purchased from Hilario's. I am writing to let you know that it is a family run business that works as a team, they were very attentive to my needs and it was greatly appreciated. This is the second car that I brought from them and I never had a problem with my first purchase but needed an upgrade. I am extremely happy with the services they provided, they made me feel valued and respected and stayed with my price range. They deserve formal recognition for the outstanding customer service they provided. Thank you,
I`VE BEEN DEALING WITH HILARIO`S AUTO SALES FOR 20 + YEARS, AND I CAN HONESTLY SAY THAT NELSON, WILLIAM, GIMBO AND ALL THE HILARIO`S FAMILY + ASSOCIATES ARE THE FINEST FAMILY ORIENTED DEALERSHIP THAT I DO BUSINESS WITH. THEY ARE THE MOST HONEST, WONDERFUL AND PLEASANT PEOPLE IN THE AUTOMOBIL BUSINESS THAT I KNOW. I LOOK FORWARD TO CONTINUE DOING BUSINESSWHITH THESE HONORABLE PEOPLE IN THE FUTURE.!! RICK TOMASSINI AUTO DEALER
I have bought cars here for over eight years. They are honest, and it almost seem l like they know exactly what I like. Very informative and helpful when I needed assistance. Top notch auto dealer, I do not think twice before I choose them for my purchase of my next car. Just bought another from them and I can not complain they are the best in town.
These guys were a pleasure to work with. I truly felt I was being treated like a customer. The selection was great and had me financed right here on the spot. I looked around at a lot of places, and the prices, selection, warranty and quality was the best, and I looked around for a slightly used Toyota RAV-4 for my family for 2 months. I strongly recommend Hilario's Auto Sales to anyone looking for a used car.